FAQs

PURCHASING AND SENDING

Are there any fees associated with the delivery of an e-gift card?

No, delivery is free of charge so you just pay the face value of the egift card.

Can I change the value of an e-gift card after I have paid for it?

Unfortunately it is not possible to alter the value of the e-gift card after payment.

How do I cancel an order for an e-gift Card?

If your e-gift card has not yet been delivered because you have selected a future delivery date, you can cancel by contacting customer services on 0371384 1013. If the e-gift card has already been delivered, your purchase cannot be cancelled.

What payment methods do you accept?

We accept VISA, Mastercard, American Express & Maestro cards.

What will appear on my card statement?

TK Maxx e-gift card orders are process by Voucher Express. This purchase will appear on your credit/debit card statement as 'Voucher Express'.

Can I buy an e-gift card and have it sent to myself?

Yes, you can. Many customers choose to have the e-gift card sent to themselves so they can print it off and present it as a gift. All you need to do is input your address in the delivery email fields.

Can I buy e-gift cards to re-sell?

No, re-sale of e-gift cards sold via this website is strictly prohibited. If you have a business enquiry regarding the purchase of e-gift cards, please contact the corporate team so that they can take more details and obtain the necessary permissions. Please note also that the use of any TK Maxx imagery (including the logo) is prohibited unless you first obtain written permission from the corporate team.

RECEIVING AND REDEEMING

What does my recipient receive?

On your specified delivery date, your recipient will receive an email containing your gift message and a link to download thie e-gift card. They will need to correctly confirm their email address to download it. Once, they have confimed their email address, they will be presented with the e-gift code online and they will also be sent another email with PDF of the gift attached which they can print off.

Where and how can an e-gift card be redeemed?

An e-gift card denominated in £ sterling can be used as full or part payment for products purchased from TK Maxx stores in the United Kingdom. An e-gift card denominated in Euros can be used in TK Maxx stores in the Republic of Ireland. e-gift cards cannot currently be redeemed online.

The e-gift card contains a barcode and it can be redeemed in-store at TK Maxx by either presenting your mobile or a print out of the voucher at the checkout.

How long is an e-gift card valid for?

Great news! TK Maxx e-gift cards have no expiry date.

Will the eGift Card be ready to spend straight away?

Yes, once you or your recipient collect the eGift Card, it will be ready to use straight away!

Please note that all orders are security checked for your protection. Most orders are passed through without any delay, however on occasion we may need to check your order in more detail. This can take up to 12 hours and you or your recipient will not be able to collect the eGift Card until this is completed.

SECURITY AND RELIABILITY

How do I know that my recipient has actually received their e-gift card?

You will receive an email to confirm when your recipient has collected their e-gift card.

What happens if my printed e-gift card is stolen or copied?

Once you have downloaded your e-gift card, it is your responsibility to safeguard it against theft and it should be treated like cash. If some one else redeems it in full, your copy will no longer have any value. If you suspect that someone may have copied or stolen your e-gift card, please contact the Customer Services team immediately as any value that has not been redeemed can be blocked and a new e-gift card can be issued to you.